If your emails are getting blocked or sent to a junk folder, the problem is not with your server. The problem is with the restrictive controls of the recipients’ email programs.
Email programs will typically block email for the following reasons.
– Restricting email addresses that start with a recognizable name, like “pam” or “mary” or “peter”. This indicates a setting in the mail program that is more restrictive than normal.
– Restricting the sender’s domain. The domain name itself may be banned, so any mail coming from “mycompany.com” will be marked as junk or spam.
– Rejecting mail from non-existent domain addresses
– Accepting mail from trusted networks only – for example, mail from “info@petsRus.com” may be accepted but mail from “www.girlsRus.com” may not be, if “www.girlsRus.com” is on a list of networks your mail server doesn’t trust.
– Rejecting mail because of unrecognized attachments
– Rejecting mail because of attachments that are too large – typically, images over 2 or 3 MB might be rejected. Images over 7 MB will likely not even leave the sender’s mail box.
Because there are so many email programs, there is not much you can do about your emails getting junked. They all have different settings and different standards for what they accept and what they don’t accept.
Check your Junk mail as often as you check your Inbox, and mark each blocked email with your approval.
Different email programs have different ways of handling approvals. If I want to approve a sender I find in my junk mail in Windows Live Email, I right-click the sender’s email, select “Junk mail” from the pop-up menu, then select “Add sender to safe sender list”. If I expect to receive more mail from the same domain (like from other people at the same company), I’ll select “Add sender’s domain to safe sender’s list”.
Encourage your recipients to do the same with your own messages. If your emails don’t get answered, try giving them a phone call and see if it’s in their Junk, then explain how they can mark it safe for the future.
